The Vision
Empower Walmart’s store managers and associates with a seamless, mobile-first hiring experience that redefines agility and efficiency in retail recruitment. By leveraging innovative mobile technology, we aspire to transform the hiring process into a streamlined, user-friendly journey, ensuring that the right talent is onboarded quickly and effectively to meet the dynamic needs of our global retail operations.
The Task
Empower Walmart's retail managers to prescreen, interview, hire and onboard new associates in less than 24hrs.
The Personas
Emily needs to hire five new cashiers quickly. Using the Walmart Hiring Mobile App, she effortlessly posts five requisitions in one sitting. The app allows her to duplicate a recent job listing or create new ones. As applications roll in, the system automatically pre-screens candidates and populates the qualified list.
If one role is filled, the app seamlessly assigns similar candidates to the remaining positions. Within 48 hours, Emily has candidates in the onboarding process, guided through every step. For specialized roles, such as a Pharmacy Technician, the app allows her to post one job at a time, ensuring certifications are met.
The Store Manager - Emily Rivera / Age 41
Emily has been with Walmart for 15 years, working her way up from a cashier to the store manager. She’s responsible for the overall operation of the store, including hiring, staff management, and customer satisfaction.
Goals:
- Efficiently manage staffing needs, especially during busy seasons.
- Ensure smooth onboarding for new hires.
- Maintain store productivity without compromising her time on the floor.
Challenges:
- Balancing administrative tasks with on-floor management.
- Quickly filling multiple positions with qualified candidates.
- Managing specialized roles that require specific qualifications.
The Associate Manager - Jordan Mitchell / Age 28
Jordan is Emily’s right hand, having worked at Walmart for 10 years. He started in the electronics department and moved up to Associate Manager. Jordan handles day-to-day operations and assists with hiring and onboarding when needed.
Goals:
- Support Emily in managing the store’s staffing needs.
- Ensure that new hires are trained and ready to work.
- Maintain store efficiency by managing shifts and schedules.
Challenges:
- Stepping in to manage the hiring process when Emily is unavailable.
- Balancing his responsibilities with assisting in the hiring process.
- Handling specialized roles that require additional oversight.
The app keeps Emily updated on the hiring progress while she manages the store floor, making it possible to handle hiring tasks without interrupting her daily duties. Even if her hiring associate is on vacation, Emily can stay on top of things, ensuring her team is fully staffed and operational.
The Results
Through Walmart’s new mobile hiring solution, I’ve experienced a significant shift in how I manage recruitment. The ability to screen and schedule interviews directly from my phone has streamlined my day, allowing me to focus on other essential tasks. The AI-driven pre-screening has made finding the right candidates faster and more accurate, while job posting automation saves me time. Overall, this system has reduced our hiring process to just a day, making it easier to keep my store fully staffed and running efficiently.
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