Discover API Center Research
API Center for Enablement and CraftWorx tackle the Complex World of APIs at Discover
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API Center for Enablement and CraftWorx tackle the Complex World of APIs at Discover
Yinnette Olivo
as Director of Product
This case study focuses on the recent project undertaken at the API Center at Discover Financial Services. Despite the center serving its intended purpose, feedback from discovery user interviews indicated several limitations in functionality, prompting a need for an overhaul.
The Vision
Discover Business Technology & API Center for Enablement stakeholders envision the API Center as a dynamic, user-centric environment that empowers both consumers and providers with seamless access to tools and information necessary for their success. The API Center will become a cornerstone of innovation at Discover Financial Services, where intuitive design meets advanced functionality to create a space that enhances collaboration, speeds up development cycles, and drives productivity.
North Star
Deliver an end-to-end user experience strategy that transform the API Center into a seamless, user-centric platform that enhances functionality and collaboration for all of Discover’s engineers and their external partners.
The Challenge
The challenge I faced in this project was tackling the significant issues that users experienced with the existing API Center at Discover Financial Services. Users were frustrated with the limited functionality, poor discoverability, and cumbersome navigation, which made it difficult for them to achieve their goals efficiently. Additionally, the lack of integration with other essential tools and the inefficiency of the testing processes created barriers that hindered their productivity and satisfaction.
My challenge wasn’t just about identifying these pain points, but also diving deep to understand their root causes. I needed to devise a comprehensive solution that would transform the API Center into an intuitive, efficient, and collaborative environment.
The Results
Following launch, employees experienced a 40% reduction in time spent locating relevant policies, while compliance rates climbed by 25% within the first quarter. Real‑time policy updates ensured every team worked from the latest standards, and the addition of role‑specific training modules drove a 30% increase in platform adoption.
Integrated feedback loops and collaborative features boosted cross‑departmental coordination by 20%, and stakeholder satisfaction surveys recorded a 35% improvement in perceived clarity and usability—demonstrating that uniting agile flexibility with governance rigor delivered clear, measurable business impact.
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Yinnette Olivo Digital Portfolio
Crafting User Experiences & Design Elegance
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Disclaimer: The designs showcased on this portfolio website are presented solely as examples of my creative and professional work. I do not claim to represent any of the clients or brands displayed herein. All logos, trademarks, and brand assets featured are owned by their respective companies. These examples are used purely to illustrate my role, skills, and experience in UX/UI design, branding, and product strategy through detailed case studies. To contest the use of any works displayed on this site, please submit an email with the subject line "Contest Use", along with your specific request. If your claim is found valid and it is determined that you have appropriate legal standing, your request will be reviewed and granted within 90 days.